Salon Etiquette
Booking Appointments
Treatment bookings can be made by phone, online or pop in to see us in person. We strongly
recommend booking well in advance to avoid disappointment. If you are unsure of the best
treatment for you, our highly skilled therapists will be delighted to advise you
Your First Visit
Please arrive at least 10 minutes prior to your first treatment to complete your confidential
medical questionnaire so that this does not affect your treatment time. We ask that you spend
a few moments completing this form with as much detail as possible so that we can ensure you
get the very best treatment to suit your requirements.
Late Arrivals
We will do our utmost to ensure you receive your full treatment time, however it may in some
cases be necessary to shorten your treatment time to minimise the inconvenience to other clients.
Cancellation Policy
Your time of appointment and treatment have been reserved especially for you at your request.
If you need to change or cancel your appointment, please give at least 24 hours’ notice prior to
the appointment. Unfortunately, if we do not receive 24 hours’ notice a 50% cancellation charge
may be incurred for any treatment/treatments not cancelled. Missed appointments will be
charged at full price.
Payment Details
All new clients are respectfully required to pay a 50% deposit to secure your first appointment.
Gift Vouchers
Designer Nails & Beauty Gift Vouchers can be purchased in the salon or over the phone and are
valid for six months from the date of purchase. Gift Vouchers are non-refundable and cannot be
exchanged for cash or products and cannot be replaced if lost or stolen.
Contra-indications/Special Requirements
Some treatments have contra-indications applied to them and all skin treatments carried out are
subject to the completion of our consultation card. If you have any health issues that you are
concerned about, please seek advice from your doctor prior to booking your treatment. There are
various health issues that we need to take into account for example heart condition, epilepsy,
cancer, diabetes, arthritis or if you are pregnant, please inform us on booking your appointment.
Pregnancy
Please tell us about your pregnancy on booking. In doing this, we can help you make the right
choices with regards to treatments that may or may not be suitable to you and your baby. Some
treatments are not suitable during the stages of pregnancy, some are safe mid-term from 13-28 weeks
and others are great at any time. If you discover you are pregnant after having made a booking,
please inform us at your earliest convenience. On arrival, please remind your therapist that you
are pregnant.
Recommend a Friend
Recommend your friends and family to Designer Nails & Beauty and they will receive 10% off their
first nail or beauty treatment! To say thank you, you will also receive 10% off your next treatment
for every new client you introduce to us!
Parental Consent
We require parental consent for under 16’s. Please note we will not apply nail extensions to those
under 16 years of age.
Special Offers
Each month we create a special offer for you to enjoy! Please follow us on Facebook and Instagram
to be the first to know!
(Designer Nails & Beauty offers are correct at the time of publication but are subject to change
without prior notice. Please note that offers, discounts, vouchers and offers for new clients only
may not be used in conjunction with any other offer and are limited to one per person on one
occasion unless otherwise stated. Buy one get one half price offers are to be booked and redeemed
at the same time).
Medications or Procedures
Some medications or procedures can cause sensitivity to the skin and therefore may prevent
planned treatments from being carried out. We will always try our best to find an alternative
treatment when possible but if you feel that your medication or procedure may restrict your
treatment, please call us prior to your treatment and we will be happy to advise you further.
Wheelchair Access
The salon has wheelchair access. Please let us know if you need to use this access prior to your visit.
Loss or Damage to Personal Property
Designer Nails & Beauty cannot be held responsible for the loss or damage to your personal belongings.
VAT
All of our prices include VAT @20%.